Returns & Exchanges
Your satisfaction is our priority. Easy returns within 7 days.
Need to Return Something?
Start your return process now. We'll guide you through every step.
Start Return ProcessReturn Policy
7-Day Window
Returns must be initiated within 7 days of delivery for eligible items
Original Packaging
Items must be unopened and in original, sealed packaging
Full Refund
Eligible returns receive full refund to original payment method
Return Eligibility
Damaged Product
ELIGIBLEProduct arrived damaged or defective
Return window: 7 days
Wrong Item
ELIGIBLEReceived incorrect product or strain
Return window: 7 days
Quality Issues
ELIGIBLEProduct doesn't meet quality standards
Return window: 7 days
Change of Mind
NOT ELIGIBLENo longer want the product
Return window: Not eligible
Return Process
Contact Support
Reach out within 7 days of delivery with order details and reason for return
Get Authorization
Receive RMA number and return shipping label via email
Package & Ship
Pack items in original packaging and ship using provided label
Processing
We inspect returned items and process refund within 3-5 business days
Important Return Information
What Can Be Returned
- ✅ Unopened, sealed products
- ✅ Damaged items (with photo evidence)
- ✅ Wrong items shipped
- ✅ Products with quality issues
What Cannot Be Returned
- ❌ Opened or used products
- ❌ Items past 7-day window
- ❌ Products without original packaging
- ❌ Special order or custom items
Refund Processing
Inspection
1-2 business days after we receive your return
Refund Processing
3-5 business days to original payment method
Refund Complete
You'll receive email confirmation when processed
Need Help with Your Return?
Our customer support team is here to help make the return process as smooth as possible.