Privacy Policy

Introduction

Chunky Academy Inc ("CALA", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, purchase from us, or engage with any of our services at Chunkyacademy.com.

1. Information We Collect

When You Visit or Make a Purchase

• Name
• Email address
• Billing & shipping address
• Phone number
• Payment information (processed via third-party, we do not store card numbers)
• Order history and product preferences
• ID verification data (if required by law)

Automatically Collected

• IP address, browser type, and device info
• Cookies and tracking data for analytics and personalization
• Referral URLs and session behavior

Information Received from Third-Party Identity Services

With your consent, we work with third-party identity resolution providers, including HerbMail (powered by Opensend via the herb.co partner network), that may match your visit to our website against an external identity database maintained by their partner network. If a match is found, we may receive the following information about you:

• Email address
• Approximate geolocation (city and state)
• IP address
• Browser and device details (user agent)
• The page URL you visited on our site

This information is not collected directly from your device by us. It is provided by the third-party service based on consent you previously gave on a partner website within their network. You can opt out of this data sharing at any time through our cookie consent preferences (accessible via the cookie settings on our site) or by contacting us at support@chunkyacademy.com.

2. How We Use Your Information

• To process and fulfill your orders
• To communicate order status and updates
• To provide customer support
• To send newsletters or promotions (opt-out available anytime)
• To comply with legal or regulatory obligations
• To prevent fraud or misuse of our services
• To enhance and optimize user experience

3. How We Share Your Information

We may share your information with:

• Payment processors (e.g., Square, Pinwheel, Easy Pay Direct, etc.)
• Shipping and logistics providers
• Third-party labs for verifying product safety and COA access
• Marketing and analytics platforms (e.g., Google Analytics, Microsoft Clarity)
• Third-party identity resolution services (e.g., HerbMail / Opensend) for marketing purposes, subject to your consent
• Affiliate tracking platforms (e.g., UpPromote)
• Legal or government authorities when required by law

We do not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes without your consent.

4. Lab Results (COAs)

In compliance with our payment processor’s requirements, all products sold on our website include Certificate of Analysis (COA) lab results. These documents are publicly available on each product page and match product names exactly for full transparency and compliance.

5. Security

We implement appropriate technical and organizational security measures, including:

• SSL encryption
• Secure checkout via trusted payment providers
• Restricted access to personal data
• Regular security audits and monitoring

6. Age Restriction

This site is intended for users 21 years of age or older. We do not knowingly collect or store personal data from anyone under 21. If we become aware of such data being collected, we will delete it immediately.

7. Your Rights

You may:

• Request access to your personal information
• Correct, update, or delete your information
• Opt-out of marketing communications
• Request a copy of your data

To exercise any of these rights, email us at: support@chunkyacademy.com

8. Cookies & Tracking

We use cookies and similar tracking technologies for the following purposes:

Essential Cookies

Required for core site functionality including your shopping cart, user sessions, and age verification. These cannot be disabled.

Analytics Cookies

Google Analytics and Microsoft Clarity help us understand how visitors interact with our site. These are loaded only with your consent.

Marketing & Affiliate Cookies

UpPromote affiliate tracking and promotional cookies are used to attribute referrals and manage affiliate partnerships. Loaded with your consent.

Third-Party Identity Resolution

With your explicit consent, we use HerbMail (powered by Opensend, distributed via herb.co) to resolve visitor identities. This service uses a tracking pixel that matches your visit against an external database of users who have previously opted in to data sharing on partner websites. If a match is found, we may receive your email address, geolocation, IP address, and browser details. This pixel is only loaded if you opt in through our cookie consent preferences.

Managing Your Preferences

You can manage your cookie and tracking preferences at any time using the consent banner on our site. You may also disable cookies in your browser settings, though this may affect site functionality. To request deletion of any data collected through these services, email us at support@chunkyacademy.com.

9. Your California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information is collected about you and how it is used
• Request deletion of your personal information
• Opt out of the "sale" or "sharing" of your personal information
• Not be discriminated against for exercising your privacy rights

Our use of third-party identity resolution services (such as HerbMail) may constitute a "share" of personal information under the CCPA. You may opt out of this at any time by adjusting your cookie preferences on our site or by emailing support@chunkyacademy.com with the subject line "CCPA Opt-Out Request".

10. Policy Updates

We may update this Privacy Policy from time to time. When we do, the revised version will be posted here with a new "Effective Date" at the top.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at: